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Home > Faqs
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Faqs
Hotel Gran Versalles

ABOUT WHERE WE ARE

¿HOW FAR IS THE CLOSEST METRO STATION?

The closest metro station is “Alonso Martinez”. 50 metres from the Hotel and less than 1 minute walking.
3 metro lines are connected at Alonso Martinez Station: 4, 5 and 10, as well as an excellent connection to the direct metro line to the Airport.

HOW LONG DOES IT TAKE TO GET TO GRAN VIA STREET?
Just 10 minutes walking or a couple of metro stations taking line 5.

¿HOW FAR IS “PUERTA DEL SOL”?
About 20 minutes walking through Hortaleza St., crossing Gran Via St. and along pedestrian streets.

HOW LONG DOES IT TAKE TO GET TO PRADO MUSEUM?
You can go in a pleasant 20 minutes walking through the “Paseo de Recoletos” gardens and “Paseo del Prado”, enjoying old cafés and terraces and the Cibeles Square.

CAN WE FIND A SHOPPING AREA NEARBY?
At the Hotel surrounding are the main Madrid´s Shopping areas:

Fuencarral St. and Chueca Quarter: 5 minutes walking.
Goya and Serrano St.: 5 to 10 minutes walking.
Gran Via St.: 10 minutes walking.
CAN WE FIND RESTAURANTS AND BARS AROUND THE HOTEL?
The Hotel is located in one of the most bustling and popular areas at the Capital. Alonso Martinez is well known as a meeting point for locals where some of the best restaurants, bars and night clubs are based. In adition, Chueca and Malasaña quarters are just a few steps from the Hotel which are a reference of Madrid night life.

¿HOW MUCH DOES IT COST A TAXI FROM THE AIRPORT? ¿HOW LONG DOES IT TAKE?
It depends on the Terminal you are arriving, but around 25 minutes and 30,00 €
Comming by metro is a good choice, cheap and Fast (2,50 € per person). From the Airport line 8 till “Nuevos Ministerios”, change to line 10 till “Alonso Martinez”. Around 30 minutes.

HOW CAN I REACH IFEMA, THE CONGRESS AND TRADE FAIR COMPLEX?
Very easily by metro: take line 10 from “Alonso Martinez” till “Nuevos Ministerios” and change to line 8 till “Campo de las Naciones”. Around 20 minutes
Is the Santiago Bernabeu Stadium near of the Hotel?
The Stadium is at the north side of the city and our Hotel is at the main city center. It is not a walking distance but we have direct and fast metro line 10 which can bring you there in just 3 stops and 15 minutes.

ABOUT THE HOTEL:
WHAT´S CHECK IN AND CHECK OUT TIME?
It is 12,00h.

CAN I LEAVE MY ROOM LATER?
We have a late check out service till 16,00h available and it costs just 15,00 €, and a day use service till 19,30h costs 50,00€.

CAN I LEAVE MY LUGAGGE AT THE HOTEL?
We have a storage service available and complimentary for the check out day.
In case of storage for more days the cost is 2,5 € per piece and day.

CAN I CHOOSE THE BED TYPE? (LARGE BED-TWIN BEDS)
Yes, you can do it, but just if you make your reservation at our on line reservation system where you have choose the room and bed type.

DO YOU HAVE SAFE BOX AT BEDROOMS? IS IT COMPLIMENTARY?
All our rooms are equipped with a safe box and we offer this service complimentary to our guests.

WHAT ABOUT SMOKING AND NON SMOKING ROOMS?
Most of our rooms are non smoking, we have just one floor with smoking rooms and all other Hotel areas are non smoking according to the Law.

ARE THE ROOMS EQUIPPED WITH AIR CONDITIONING? DOES IT WORK ALL YEAR ROUND?
The heating and air conditioning supply system at our Hotel is centralized (not individual) and it works depending on the exterior temperature. There´s a individual temperature and fun control at all rooms, but always bearing in mind which system is working.

IS THE HOTEL SUITABLE FOR HANDICAPPED?
Most of the Hotel areas are suited for handicapped access. We have also suited rooms on request. Just the breakfast room has stairs not suited yet to access, but we can serve the breakfast at our Café which is easily reached.

DO YOU HAVE A CAR PARKING AT THE HOTEL? HOW MUCH DOES IT COST?
We have a car park, but with limited spaces. The cost is 26,00 € per day including taxes. We don´t accept reservations for parking we assign it at arrival.
We also have an agreement with a nearby car park at Olavise Sq, less than 5 minutes walking from the Hotel. The cost is 21,00 € per day, it is a special rate for our guests.
The Hotel has a private park space at front door to be used at your arrival or departure for luggage handling.

DO YOU HAVE COMPUTERS WITH INTERNET AVAILABLE FOR GUESTS?
We have an Internet Corner with 2 computers and printer with free use for our guests

DO YOU HAVE INTERNET AT ROOMS? IS IT WIRELESS?
All the Hotel areas, including rooms, have complimentary high speed WIFI. The access code is given at Reception.

WHICH FOREIGN LANGUAGES ARE SPOKEN BY THE FRONT DESK STAFF?
English: all Staff fluently
French: all staff intermediate
Italian: all staff intermediate
Portuguese: all staff basic
German: some staff intermediate
WHERE CAN I RENT A CAR OR MAKE A RESERVATION FOR A TOUR OR A RESTAURANT?
We can help you with any reservation or advice you could need in town at our Reception desk.